Paratransit
Spokane Transit's Paratransit Services for People with Disabilities
Rider Alert
Start: Effective Immediately
You may now cancel a trip up to ONE (1) hour before your scheduled pick-up time. Please continue to make trip cancellations as far in advance as possible by calling 328-1552.
Boundary Map
View the current boundary map Paratransit service area boundaries are ¾ mile around each regular fixed route.
Free Mobility Training
Spokane Transit offers free mobility training that can teach you or someone you know how to use the transit system. Click here for more information.
Elimination of tokens; new Two-Hour Passes
How will the elimination of tokens effect paratransit riders? Click here to learn more.
Guidelines for Spokane Transit's Door-to-Door Paratransit Van Service
New guidelines effective September 24, 2007. To learn more Click here.
What is Paratransit?
Paratransit is a wheelchair-accessible shared ride transportation service for individuals whose disability prevents them from using the regular fixed route buses. This means that a person must be unable, because of a disability, to get to or from the bus stop, get on or off a lift or ramp equipped bus, or successfully travel by bus to or from the destination.
Customer Handbook
To view the STA Paratransit Customer Handbook click here.
Service Area
All Paratransit trips must begin and end within the Paratransit Service Area. At present, this includes most of the areas in the cities of Cheney, Medical Lake, Airway Heights, Liberty Lake, and the Town of Millwood, Fairchild Air Force Base, the City of Spokane and the City of Spokane Valley. The Spokane International Airport also is served.
The Paratransit service area is comparable to the area served by the regular, fixed-route bus system and conforms to the Americans with Disabilities Act. The service area is a corridor whose width extends ¾ of a mile on each side of and around each fixed route. However, the Paratransit service area never extends beyond Spokane Transit’s official boundary – the Public Transportation Benefit Area.
Future Service
Each year, Spokane Transit evaluates the regular fixed-route service and makes changes. Changes that increase or decrease the areas served by the fixed-route buses will be mirrored by changes to the Paratransit service area. Hours of service may change only when the hours of fixed route service increase or decrease.
Who is eligible for paratransit service?
Eligibility is based on limitations to an individual's abilities, not just the presence of a disability. Age or the inability to drive are not qualifying factors in and of themselves. Most of Spokane Transit's regular bus routes are fully accessible with lifts or ramps.
An application for service is required. The application includes a section for verification of your disability from a licensed medical or mental health professional.
It is necessary to complete an application form if you wish to use the paratransit vans. You may obtain an application by downloading here, calling 328-1552 (TDD 327-6055) or by writing to :
Paratransit Applications
Spokane Transit
1230 West Boone Avenue
Spokane, WA 99201
Applications are generally processed within 7 to 10 business days. Recertification of eligibility will occur periodically.
Visitors from out of town
Paratransit riders visiting from out of town should contact STA for information about service during their stay. Click here for details.
How much is the paratransit fare?
Fare for paratransit is $0.50 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $0.50 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.
What are the hours and days of service for paratransit?
Currently, paratransit service is provided weekdays from 5:30 a.m. to 12:00 a.m. (last pick-up is at 11:00 p.m.), Saturdays from 6:00 a.m. to 10:00 p.m. (last pick-up is at 9:00 p.m.), and Sundays and holidays from 8:00 a.m. to 8:00 p.m. (last pickup at 7:00 p.m.) throughout the paratransit service area.
Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need. View the handbook online or request a hard copy from us at 328-1552 or by emailing kellis@spokanetransit.com
Questions?
If you have any questions about this application or about paratransit service, please contact Paratransit Services at (509) 328-1552, TDD (509) 327-6055. Representatives are available 7 days a week, including holidays, from 8 a.m. to 5 p.m. You can also send an e-mail to kellis@spokanetransit.com