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Help & Support

STA Questions & Comments

If you would like to contact STA by email, please enter your question or comment using the form below. We will be in contact within two to three business days.

If you need immediate assistance during business hours, please call Customer Service at 509-328-RIDE (7433).

STA Comment Form

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What can we help you with today?
Complaint or Compliment
Fare or Connect Card
Lost & Found
Trip Planning
Other

Customer Service

STA Plaza

701 West Riverside Avenue Spokane, WA 99201

Service Counter Hours:

Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday:  Noon to 5:00 p.m.
Sunday & Holidays: closed

Call Center Hours:

Call the Call Center at 509-328-RIDE (7433), TTY 711
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.

Looking for Something Else?

Public Records Requests

To submit a public records request, please visit STA’s Public Records Portal.

Ombudsman and Accessibility Officer

The Ombudsman can assist you with ADA or other discrimination-related concerns or questions.

Email the Ombudsman

Paratransit Service

Service available for qualified persons with disabilities. For more information and reservations:

Hours:
Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.

Administration Building

W. 1230 Boone Ave.
Spokane, WA 99201
Call Administration at (509) 325-6000

Rideshare Program

Rideshare is just like carpooling, but with a vehicle maintained by STA. For more information:

Careers & Job Listings

For employment related questions: