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Customer Satisfaction Surveys

At STA, we are committed to continuously improving our services and ensuring customer satisfaction. To help us achieve this, we partner with a professional, independent firm to conduct regular customer satisfaction surveys.

These annual results are available below.

Person with a bag waits as people board an STA bus in downtown Spokane.

Customer Satisfaction Surveys

2024 Customer Satisfaction Survey (PDF)

Paratransit Rider Satisfaction Surveys

2024 Paratransit Survey (PDF)

For more information on our other current and past surveys, visit our survey homepage.